Me and my family were out to celebrate my daughters 5th Bday at district center Janakpuri. We thought of having a small get together dine in at Pizza Hut when this nightmarish and absolutely freakish experience happened to me.
I walked into the store to get the table booked for 8 pxn (4adults and 4 children) when the Lobby Manager (he said to be the incharge for the store but was not more than a steward, even worse than that in ettiquets of customer handling) told me that i annot have a booking as they were full.
I had to explain him that i am bokking the table 30 mins in advance and wated to keep the bday cake in their fridge.
Mr Ashok (most idiotic lobby person i have ever met in my entire life) did not bother to attend to a request of changing my loction of seating as suggested initially and went on saying you will have to wait and we have another booking for which we are waiting for the guests,
I was zapped on his response to another of my request of putting the order with the booking so that last min hassles and confusions are avoided, while he said it is not possible for us to take order and we cant do that. i told him about the courteous and exceptional behaviour that the Pizza hut staff had given me during my visit at Cyber park gurgaon dealer, he said these are different franchisee and we cant do anything about it.
While i was totally bemused at his behaviour and wanted to speak to the manager, he denied profusely of letting me speak to any other person and told me to GET OUT of the store, He literally took me out on my insistence to speak with the manager with 4-5 stewards standing by his side. They took the cake from kicthen handed over to me and said pls get out, one of the stewards literally said me to F**K OFF.. I was totally pissed by this time and told him to shut up to which the manager told me that he is a bouncer and can do anything to me.. i walked off the store ruing the fact that i thought pizza hut is one of the better customer service oreinted organization.
To my utter disbelief and shameful experience i want to escalate this matter to the highest level in Pizza hut as to how can the store ppl ask any customer to get out of F**K off., .Customer, even if wrong has to be treated in a peaceful manner and the store is not thier fathers business that they think they are the bosses out there., This indeed was a painful experience and i wish with all my heart for the downfall of this brand now!!
I urge everyone to give back even the slightest of misbehaviour by any staff member of pizza hut!!
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