Hi
This is regarding the subject Issue
I had Placed an order after making full payment for an EUDORA Bed Room Set from Godrej show Room (address mentioned in the subject )-Date :15-11
The product was supplied on 17-12
People from Godrej who came for the fitting found that 2 shelves of the wardrobe were not as per size & could not be fitted. They assured that it will rectified soon
Subsequently 2 sets arrived in Jan & Feb but was of no use as the size was not one that could be fitted to the wardrobe
I had been continuously following up with Mr Harendra Gupta (Kestopur showroom in charge) but he has not been able to help
Also spoke to Ms Rituparna Das, Sales Manager Salt Lake but I have not got any positive response from her.
It is really shocking that we face such harassment from an esteemed Company like Godrej (which charges a premium on the products because of its brand Value)
Its been 4 months since the Product was Ordered & we have not not been able to fully utilize the wardrobe
I have already sent a letter (By post) to Mr Manoj Ganjawala -Vice president (commercial)-Vikhroli -Mumbai with all relevant proofs & xerox copy of the invoice
An early action is solicited as this is causing a lot of harasment to me & my family & what I find most disgraceful is the indifferent attitude of a company like
Godrej for its customer (every time We get a Response that The wrong size shelves were sent from Mumbai by mistake)
Hope the necessary action is taken soon
Regards
A.K Sinha
My Postal address
A.K Sinha
14C/7 Anupama Housing Complex (Ph-1)
VIP Road (Near Halidarm)
Kolkata -700052
Phone 91 33 25006923
M 91 9434253356
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