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Delay in delivery and fasle product given

On 23.01.10, i had purchased an AC and a chandlier.on the time of purchase they promised that it would be delievered on 25/01, on aonstant followup by me it was delievered on 28/01.

now with reagrd to chandelier, these are my greivence and need some action on this

1. the product delievered with a delay of 3 days

2. the enclosed packet did not have a booklet/literature for teh way to assemble it. when called they answere back saying you were suppose to take a pic of it while purchasing or call their electrician for assembling and pay him 250/-

3. the invoice no 2018017836 had one chandelier, 2 wall lamp and 9 bulbs... they did give 2 bulbs less and now it has been 11 days i have not yet recevied it.

4. Person in charge is not willing to come on the home to undesrtand my issue