I have purchased HomeTown Wardrobe on 30th Oct (#2088019127) which was delivered in packed condition on 2st Nov. Today i.e.3rd Nov- Installation person has visited our home but when he unpacked the piece it was found that entire hardware packet was missing and base panel was broken.
It shows very poor quality control of Hometown also when compaint about the same was registered, it took us multiple calls at call center and person at call center was not aware of procedure to follow and could not assure us about replacement/ delivery of hardware. Installation person was also not aware of the process to complaint and what to do next.
Now we are in the situation that we do not know what to do and Hometown call centre does not know what is going to happen and when it would replaced / installed.
Very Poor service from Hometown!
From:
Rashmi Vadhavkar
[email protected]
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