Dear sir/madam,
I had purchased a sofa set from hometown rajarhat 7-8 months back. I booked with them the sofa set with right arm, but got the delivery of sofa set with left arm. After receiving the wrong assignment i complained at hometown and the attendent told me that he will check things out with the godown person and will get back to me.
After waiting for 15 days for his revert i called up again and this time the person confirmed me that right sofa is not in godown and he will exchange it once the fresh stock will arrive. After waiting for appx. one and a half month i called up again. This time someone new who didnt have any idea about my case responded and gave me the mobile number of the godown person. When i called up at the godown they said they dont know any thing and i need to contact the back office. This process took 6-7 months and there was no action taken by them. Finally i called up 10 days back and someone named bhowmik took the initiative and responded me with details. According to him, there were no records of my previous calls. After the conversation he send a fitter to my house to verify things. He admitted that wrong assingment was delivered and told us that he will give a report. After that i received a call from home town that the fitter has reported them that the right assignment was delivered and they cannot do any thing. Tell me is it my mistake if your fitter admits one thing and reports something else.
I have to admit that the overall service extended to me by Home Town (New Town, Kolkata) has been pathetic and highly unsatisfactory. I have been complaining and escalating the issue at regular interval, but things are really getting worse and unbearable for me. I have never seen/heard about such case. It has been most annoying and frustrating shopping experience for me.
Now what should i do with that sofa, Tell me is it my mistake that i have purchased a sofa from hometown. I am a regular purchaser of hometown, e-zone, pantaloons. Moreover i am also a 7-star member of Pantaloon. This is the kind of response i get from Future Group which is not at all expected. Will i get my right sofa set or not?
waiting for your reply
pawan goenka
9830191471
493/b g.t.road south flower valley,
shibpur howrah -2
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