(the receipt Number: 2004012335, Complaint number: 3097)
I have bought a freedom sofaset (Brown Color) from HomeTown Bangalore under recent offers.
Paid advance and waited for the product for 45 days. The sofa set was delivered to my home on 21st Sept.
1) A person from hometown came to my home to assemble sofa on 22nd Sept. While sofa was being unpackaged it was discovered that 2 units (a 3 seater and a single seater) were damaged :-(. As per the instructions of Assembler, in the assembly note I wrote that Sofa was delivered damaged and he told me that someone would come from HomeTown and rectify the problem in next 2 days.
2) The assembler did not fit the parts of the legs of the sofa since he did not have a long screw driver.
3) Also I discovered later that wardrobe which was purchased along with the sofa was fitted properly.
I called HomeTown next day and complained regarding these. I asked them to register a complaint. I was told that they would get back to me in next few minutes and no complaint was registered. But I was not called back.
I called Hometown again in couple of days and asked them to register the complaint and finally it was registered (number 3097).
Now it is almost 3 weeks since complaint was registered. I have called them many times to know the status of the complaint, they tell me that either they would call me back or some one would come and rectify the problem or sofa would be replaced. They give me a date by which everything would be rectified, but nothing happens.
I had paid the full money in advance of 45 days, it is my hard earned money and when product is delivered I expect it to be at least undamaged.
It is interesting that on the reciept it is mentioned that all furnitures bought from HomeTown will have a warranty period of 1 year. But it is so difficult deal with the HomeTown (well but better that Government employees I guess), if you happen to recieve the damaged product (which you can notice only after you unpack it and it would be done only after assembler arrives), then experience is hellish.
I wonder if they are ever going to replace the sofa as they have promised. But I am determined that I would not accept a damaged product and I will fight it out somehow.
I hope that some higher authority from Hometown would look at this note and take appropriate action.
(So that my problem is rectified and future customers will not face any problem)
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