This is to draw TO your kind attention towards the complaint we had made to the Housefull Store at oshiwara as well as to the Housefull head office with no resolution whatsoever to our complaint.
We have booked the following order on 29th January and have paid the full amount for the same.
ORDER:-
1. SKU NO:100007163&&Barstow Book Case BC 700111&&&&1Pc.
2. SKU NO:100006995&&Karen Display Unit H6248&&&&&&&1pc.
Out of the above order Barstow Book Case was delivered on 18=2= instead of the actual delivery was assured on 16=2=2012.
The Book Case which was delivered to us was having a DEFECTIVE PIECE . Which was confirmed by THE HOUSEFULL PPL who came for the assembly of the same on 22=2=2012. The complaint was gave in writing to your Carpenter on 22=2=2012.
Then we again telephone to your stores and delivery depot. for the delivery of the balance delivery of Karen Display Unit, H6248, and it was assured to us that the delivery of the same will be done on 28th of February. We have just confirmed with your stores about the delivery of the same and we have came to know from Mr. Pankaj, that we will be getting the delivery of the said part of our order on 5th of March!
I am sorry to say that after paying a FULL amount for the furniture in advance, why we are not getting the delivery of our products? Also we have booked a complaint for the damage Book Case and our complaint No: is M5/0212/31 Dated:23=2=2012.
inspite of following up with them almost every second day we have still not GOT THE REPLACEMENT OF THE DAMAGED BOOK CASE
IS THIS THE KIND OF SERVICE TO EXPECT AFTER PAYING FULL AMOUNT
I HAD SPECIFICALLY TOLD MR SAYED AHMED WHO SITS AT OSHIWARA HOUSEFULL STORE THAT IF I DO NOT GET THE REPLACEMENT OF THE BOOK CASE BY 12TH MARCH I DEMAND COMPLETE REFUND AND COMPENSATION OF THE MENTAL TORTURE AND HARASSMENT YOU GUYS HAVE PUT ME THROUGH..
VAISHALI GADHIA
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