It is very unfortunate that I have been driven to a stage where I had to decide to finally lodge a formal complain against the Kaya Clinique [Kolkata, Purna das road branch].
I have had a really bad experience at the Kaya Kolkata Purna Das Road Branch. I am taking services of Salisalic peel, Glycolic peel, Yellow peel, lazers and at times facials too for the past 4 years along with my father who has taken loads of treatments at this centre. But despite being an old customer the services in this centre are not at all appreciable. The management of this centre is going worse from bad. No signs of improvement have been noticed by me in all these years.
The basic problem wih centre is lack of management. Everytime me and my father reach the centre 5 minutes prior to our services to allow time to the centre to get the rooms ready so that they can start the service on time. Being a customer we think of your convinience but the sad part is its not the other way round. Most of the time we had to wait for 20 25 minutes from the scheduled time, stating the clients who had walked in late are being attended to.
Last year my father walked out from the centre without taking his service as he had to wait for 35 mins and he had an important meeting to attain. Sangeeta was the Centre Manager then, who behaved pretty rudely with him.
Today i.e. on 9th february i had an appointment at 12.30 pm for yellow peel. I called the centre at 12pm asking them whether they can accomodate me before the scedule time and they confirmed me asking me to come to the clinique. I came to the clinique at 12.15pm and was taken in for my session at 1.05 pm which means i was waiting and waiting for 45 mins. When i asked the client coordinator Tanima she said she didint noticed the fact that all the rooms were full and mistakenly asked me to come to the centre before time. Being a client coordinator such kind of mistakes are done. If then also i take 12.30 pm as my scheduled time then also i had to wait for 35 mins.
I find this behavior highly unethical, with no regard to the existing clients. I cannot point fingers at an individual, citing this to be an individual behavior, this is the behaviour of mostly all from purnadas road kolkata centre. This seems to reflect the mentality of the organization. You must understand that all of us have a busy life & time is a very important factor today. I have had to reschedule meetings & family time as the time that was reserved for these activities has been taken up so ungraciously by KAYA. All that escapes the staff is an unfelt sorry which holds no meaning since the same this is repeated the next time.
We have spent a huge amount of money in KAYA and has been associated with KAYA since the last 4 years, but then also we are getting such kinds of behaviour. If such an atitude continues then we have to leave KAYA on a bitter note, which means no references would be made to any family and friends furthur on.
Abhisikta Chakraborty [9836350455]
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