Dear Sir/Madam,
My wedding is in next 10 days. I went to Kaya for Pre-Bridal service package which they hype so much & then lured me towards the service for about Rs.6.8K/-. My first session was on 04th Nov'10. The dermatologist gathered all the details, I specifically mentioned at least 5 times that my skin is very sensitive & I just want to get very mild facial done & no experimentation. They reassured me & practiced something called a " LACTIC PEEL" which my skin could not tolerate. I kept telling while taking the treatment that my skin is burning & I cant bear it. But according to them it was a normal phenomenon & burning sensation occurs. I got red rashes first on my face while in clinic to which they responded that it's a positive signal & the skin would reveal better results.
I went back home (it took about 30min.), I looked at mirror & cried in horror, 40% OF MY FACE WAS BURNT COMPLETELY WITH BLACK MARKS ON MY ALREADY FLAWLESS SKIN. It gave me such psychological shock that my state was traumatic. My engagement is next week on Sunday & the wedding 2 days after that, I still have those marks on my face due to which I am not even able to go out, I am under complete trauma & shock for which I am gonna sue this Kaya Skin Clinic. When I went to them 2nd day cos next day was Diwali & they were closed, they themselves were scared & prescribed some medicines. I am under medication now for no fault of mine & I am not gonna spare these fake people. I am completely distressed. They just ruined my happiness & charm of marriage & I'll make sure they face the brunt.
I need a legal advise on this case as I want to file case against Kaya Skin Clinic - Gurgaon. I have taken the pictures of my face with burnt scars on it & have the bills supporting the package they sold me.
Please help me.
Thanks & Regards,
Deepshikha Kant
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