Sub: surrender of policy No Policy no 000570968 in the name of Bindu Suresh
I’m a policy holder of Birla sun life insurance for the last six years and I had submitted a form of surrender of my policy 45 Days back to your NOIDA (UP), India Office and I made several calls and mails to the respective people of company and the customer care in Delhi to update the status of surrender /refund of Policy, but no response has received as of now and I am seriously concerned about their behavior of no responding and it is unfortunate that even after sending several mails, none of the company employees have respond to my mails/ phone calls. This clearly indicates that the company is been bluffing around the people and collating the public money in the form of Life Insurance and the customers like me is running around pillar to post to get back their hard earned money from these type of public cheating organizations. Would like to put it on record the facts of my case in the order of sequence :-
Application submitted for surrendering the policy on 7 th of August and keep on interacting with company thru customer service and mails since after 15 days of submission of policy for surrender.
With the various follow up, I came to know that the said application is misplaced from your NOIDA office on September 6 th.
Second application submitted on 10 th September on the assurance of disbursement of amount within 4 to 5 days, but no action so far happened against the commitment.
Would inform to all public that, Birla Sun life Insurance is dealing with public money and that too their claim of taking care the financials of life /future life and the life after life .. If the company handles the case like this way for the alive people - imagine what would happen for those whose existence is no more!!! You yourself now decide!!!
Thanks & Regards,
Suresh Nai
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