Apollo Hospital
Unacceptable

I Sahil Bhatia had two lumps on my Left arm. So i went to Apollo Mysore for a check up on 29th Sept. After consulting Doctor (Dr. Rajindranathan), I decided to take these lumps out. I work in a company here. So as being an employee, I am insured (DHS). So I spoke to Doctor about it. He said, lot of people come here and they get cashless treatment. I was happy with it. He asked me for a surgery around 1pm. They hospitalized me and started doing tests and all. The doctor ensured me that it will cover under your insurance. My surgery started at 4.45pm. But at 3.50pm, the Insurance company informed Apollo Management that they cannot give the Cashless facility as it can be done on OPD basis. But nobody informed me about it. They keep on doing their things. Next day when I asked for discharge, The Billing department sent me the bill of 17000 (~) and said your insurance is denied.

I spoke to the insurance company, they said that they already informed the hospital before the surgery started. And they were true.

I confirmed with the hospital, they said they din get any e-mail or fax. But when I forced one employee (Satisha) to show me the inbox, the e-mail from the insurance company was there. Then they started giving me excuses.

Although, it was denied, I would not have gone further treatment if i was informed. But they did not informed me and were kept adding billing amount (unncessarily room charges for 2 days). My monthly income is 16K and my home is in a small town in Haryana.

Even the service in the hospital was very poor. I was not allowed to eat before surgery. And during surgery the Doctor is asking me that Why i Did not eat anything. I swas stopped by the nursing staff. Even after my surgery, doctor asked nursed to give me food. I got my food after 1.30 hours of my surgery. During that my friend called 18 times to the reception fr food.

I want the exemption on this because it was totally unacceptable and it just harrased me. For 10 days after that I was in such a sorrow, that I was about to touch depression. Cannot forget or forgive the Apollo staff in Mysore.