Our experiences with Emeritus Senior Living at Hawthorne Inn, Hilton Head, SC
This afternoon, just before 5:00pm, I tried posting the following review on the company's Facebook page. The first time, it was removed in a few minutes. The next three times, it took just seconds to disappear. I feel as though it is fair to always receive "the other side of the story" so I am posting the same review here.
On appearances, this facility seems to an attractive place for you or your loved one to live. I am usually very discriminating and I was "sold" nevertheless. I believed the pitch (a very good one but, hey, how could the chairman of the company otherwise live in a $6 million home?) and should have gotten EVERYTHING in writing... too late for that now...
I had to pull a loved one from this Emeritus facility, Emeritus At Hawthorne Inn on Hilton Head, SC, after 100 days of discouragements such as pleading with them to properly administer my husband's medications and thinly veiled assurances such as an August 15 (Day 51) email reply from the director saying, "It will get better"!
Interestingly, after emailing the director of yet another medication error, I was told I may not communicate with the facility any longer by email because of "company policy". You can figure that out, I am sure. There's more on that... The record has been "corrected"...
Rather than accuse in this brief, I can show you things which may astound you - even frighten you away from this facility quicker than the skeletons draped in black cloth and cobwebs which hung from their entranceway on Oct 1!
Unfortunately, it does not help to elevate your concerns with this company. Their legal team must "review" the resident's entire record before you receive copies. For some reason, some very revealing records which I know to have existed in my husband's chart have not been forwarded. A subsequent request to the Emeritus legal representative resulted only in repeatedly asking me which "missing" records I know exist...
I would like to show you. Please contact me (I am EmeritusComplaint and have a gmail account) if you find their tactics to be manipulative and/or greedy, their administration of medications sub-standard, your loved ones' records manipulated and/or contrived, if you think that their facility and/or corporate motivations are seriously flawed... or, most importantly, if you are thinking of placing your loved one in a caring community in the Hilton Head area.
To be fair, there are a just a few wonderful women (oblivious to what's behind the closed doors) who are employed at this facility. One in particular of whom I became especially fond is dear Lois who is usually at the reception desk with a sincerely warm welcome. For them, I've added a star (from one to two).
Signed, "Concerned for those still in an Emeritus facility"
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