I had bought a deal for two Swatch watches for Rs.3698 (Reference Booking ID # 1008868733, Order # 264793) but got a new watch and an OLD USED watch with scratches all over. After repeated pleas and mails, the BAG IT TODAY (a part of India Today Group) got my watch picked up from my house, assuring me of getting it REPLACED by a NEW one. My courier # is 700005790525 (AFL couriers, reference # 83022138) and the OLD watch that this fraudulent company had sent was DELIVERED BACK on 29th September. It has been four months and I haven't received my watch, for which I was charged. This was the least I expected from a brand as reputed as the India Today Group that you people have stooped as low as CHEATING your clients. I have been DISGUSTED to see the utter LACK of INTEGRITY, ETHICS and PROFESSIONALISM that when I called the Customer Care, the apathetic attitude of your company was APPALLING.
I feel pathetic to have interacted with a company as unprofessional as yours who have the AUDACITY to cheat their customers and then are SHAMELESS enough to try the customers patience by sending frivolous mails again and again reassuring the customer that their product would be replaced soon, though it has not been done for the last FIVE months.
Sushant Sarin
[email protected]
9811948483
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