Sir,
I am availing your Beam cable service for the past 3 Years and I am quite satisfied with your service so far. But unfortunately for the last 4 days I am going through lot of harassment due to irresponsible behavior from Beam cable customer service support staff.
On 18.09.2011 due to non availability of internet service I called customer service and registered a complaint (ticket no3075231) and the staff assured me that my problem will be solved within 24 hours. But on the next morning to my surprise I received an sms mentioning that my complaint has been closed, that too with out resolving the problem. So I again registered complaint with the customer care executive for the 2 nd time (ticket no3084881) and within few hours again received sms that complaint has been closed that also without rectifying the problem. Hence I was forced to register complaint for the 3rd (ticket no3085795) and 4 th time (ticket no3076074) but all in vein.
My official work has been hampered due to non availability of internet facility for the last 4 days. So I request you to cancel my connection with immediate effect so that I can look for alternative arrangements for reinstating the internet connection.
Also I request you to take corrective action against those responsible for this mishap inorder to avoid further loosing you valuable customers.
Please note that the last 2 customer care executives names were Mr Manohar and Miss Rajani respectively.
Thanks & Regards
Dr Anand A.M
9703246575
Registerd Mob No:9703072505
Telecom Nagar
Gachibowli
Hyderabad
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