Through your forum, I would like to draw the attention of all towards the poor service being rendered by Beam Cable towards its existing customer’s. I have an internet connection from them which is being frequently getting disconnected.
To lodge the complaint with them has become a herculean task as they don’t pick up the call for at least half an hour and go on repeating that ” to wait or disconnect and try after some time” where as in case of new connections immediately they respond. In case you are able to get connected to the executive he notes the number and says it will be attended within 24 hours. You go waiting and the problem does not get rectified and once again you have to repeat the same procedure to know the status of your complaint. The executive attending gives some excuses and incorrect information and never gets you connected to his Superior on the floor with the plea that he is busy attending some other call and he will ensure that he calls back with in one hour which never happens.
I hope the Beam Cable people will understand the agony of its subscribers and immediately act failing which they are forcing customers to go to Consumer Court for failure of service.
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