Dear Sir,
This is regarding my email and communication dated 11/02, I have stated my concern about my wrong billing for landline number 0120-4260523, and received call from your side person named Mr. Rakesh Kumar stating that he will solve this issue. Within 2 days i received a acall back from his end stating that i will receive a SMS stating the discounted amount i have to pay and they also told me to change me the bill plan to 649/- unlimited. Since then i have not received any SMS but received abusing calls from AIRTEL customer care asking for complete amount which have been charged wrongly. There after i tried to Write [email protected] but in vain. No reply no responce.
Recenlt 2-3 days back i received a SMS stating a amount of 1183/- for my landline bill. I made that payment via Mcheck. Next day i received another SMS stating 1226/- and i do the payment for the same and my connection got disconneted. Day before yesterday i received a SMS demanding 947/- as a bill to be paid. My first question to AIRTEL how many time do we need to pay in a month? And how come a 649/- unlimited plan wothout making any call can give you a bill above 1000/-. As earlier i was having 849/- plan and i use to pay the same amount 1183/-. And also used this 649/- plan back in delhi with no. 011-45621750 and maximum bill used to be every month 700/- . Not 1000/- bugs. I need complete clarification for this charged amount as i spoke to Customer Care since last 3days. And thoes uneducated bugers dont know how to deal with customers. Every new guy gives some new non sence.
Please look into this matter. As i believe Airetl has good name and customer satiesfaction background but due some non responsive and responsible employee loosing their fame. If this problem doesnot get solve i would request you to please close this account as soon as possible to help me go for another connection as i need it very urgent.
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