Sir,
Ref;Del no.04954015172
account no.16513047
i applied for broadband internet connection in April with Rs.500.00 as advance. Cable line connection has been established but i cant access internet because of technical error. I complained about this over telephone many times but no use. Meanwhile i received an outstanding bill due for Rs. 863.00.In response i present this matter in written complaint to the manager, air tel service section, kozhikode. He assured me that the issue we will be solved and you will not be made to pay for a nonworking connectivity.
Recently i have been served a lawyer notice to clear outstanding due for Rs.2974.it is quite surprising that how can a company like air tel could cheat consumer like me and charge for non-working connectivity?
Sir please not 4 things in this regard:
1.The Air tel people failed to provide me a workable net connection.
2.The air tel did not provide me telephone
3.my repeated requests for the rectification of technical errors over phone and written complaints were not considered
4.I lost rs.500.00 which was collected from me as advance amount by the airtel
In this backdrop, i request that the lawyer notice may withdrawn and the advance amount Rs.500.00 collected from me may be refunded
yours sincerely
Vincent p.j.
i-5
JEEVAN BIMA NAGAR
Karaparamba po
kozhokode-10
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