I, Rutuja Dabholkar, would like to complain about our internet service pro vided by Airtel bearing a/c no.: 15586787 & telephone: 42667664. Last month I had placed cancellation request for internet service at the Customer Care, request no.: 160186 (for telephone) & 160187 (for internet). From day one they have annoyed me, no installation on given date, wrongly charged for telephone service.
Their pamphlet stated that I could get 3 month's rental waived off. But they charged me month on month. At the time of installation their Sales Executive, Mr Manish Upadhyay (contact no: 9892313151) FSO Code: DSA MUNFLS08 told me that this is a prepaid plan (wherein it was postpaid), being a prepaid plan I need to give an advance cheque of Rs 1650/- (monthly rental of Rs 550). When I asked for a discount, as I was paying 3 months in advance. He said for time being I give him the cheque of the asked amount and later on (after a week) he will return a cheque of Rs 150 (discounting Rs 50 per month) provided I don't tell his Senior, Mr Sudhir Jha (Contact no: 9987501360).
The very next day of installation when I called your Customer Care I came to know that I have been given a postpaid plan (mis-selling). That's when I approached my bank and asked them to stop the cheque payment (as in postpaid, first the bill gets generated and then the payment is done). As a result they charged me Rs 100 for Cheque Bounce Charges.
Mr Manish Upadhyay, told that as per Value Combo 550 plan every month I can get Rs 100 of calling free (which was not). When I exceeded my usage limit, their Customer Care Advisor asked me to upgrade the plan to Browser 699 (unlimited plan), again where I was suppose to get Rs 325 of calling free (utter joke). Month on month I'm being charged for telephone service. When asked, I was been told by their Customer Care Advisor that its free only if you call Airtel no. (which was again not informed to me).
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