I have the broadband services from Airtel and using it for almost 4yrs. My monthly bill will not exceed more than INR1300~1500. For the last 2 months, i'm getting high bill amount.
In fact, i was on a business trip outside India for 15days. There was no-one at my home to use Internet. The broadband modem was completely switched off during this time and still Airtel charged me around INR3500 (for the 15ddays).
I have been following it up with many times (thru email and Customer Care contact no) and not getting proper response. They are insisting me to pay the outstanding without even listening to me.
I have asked for a CDR type report to check the usage and they are not sending it to me. As a consumer/customer, we all have enough rights to ask them. We are in the Communication/Internet era.
I'm completely fedup now and just removed all the connections at my home.
Be careful. In India, most of the services industry are trying to cheat end customersas if the end-customers may not question/raise voice.
Regards
Karthik
0 comments