This complaint is regarding my broadband connection with number 08042038028 from AirTel.
I was a user of Broadband service from AirTel for past 4 years and in Dec I shifted to a new area (HSR Layout in Bangalore). Since there was no feasibility of the AirTel broadband in the new area (due to technical limitations from AirTel), I requested to cancel my connection so that I can go for some other broadband connection. Even though there was no feasibility of the Airtel broadband in that area the people from AirTel asked me for time to check the feasibility again and again (atleast 5-6 different persons contacted me and told me that they will check the feasibility, this whole process took some 1-1.5 months and my connection was still active, and I WAS BILLED ON THAT. in the end however everyone of them had the same response that the feasibility is not there in that area).
In the meanwhile, airtel did not forget to generate bill (for a broadband connection which I was not using at all). For past few months I have been harassed by AirTel people for the bill payment.
One day I received a call from the AirTel asking me to pay the pending bill and an additional amount of approx rupees four hundred. This guy promised me that once I pay this amount the remaining amount will be waived off and the connection will be terminated. As suggested I went ahead and paid the bill as well as the additional amount. Once done, I informed AirTel that I've done so and that guy promised that within a few days the connection will be terminated.
But after a few weeks I again start getting the calls from AirTel regarding the new bill payment (and I have not being using this connection since Dec). Now I get a call everyday by a new person for the bill payment and I have to explain this problem to them in detail.
Can someone please look in to this and save me from this harassment and get my connection terminated?
I really do not understand why AirTel does not disconnect the connection on several requests and continues generating the bill.
A clear case of cheating the customer.
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