I was a reliance broad band USER, in bangalore .was an on time payer of internet bill as well but for last few the way they and treating me and service and billing has become pathetic. My A/C Reliance account Number is-100000116127449 . i was an user of 1Mbps Unlimited combo plan with no static IP and no other charges.
an urgent location transfer was needed so called Customer Care (on 29th dec), They said they will take maximum for 4 days and RS 400 for transfer. so i applied for location transfer. I asked for location transfer on 29th dec they did transfer it on 8th jan where it should take maximum of 4 days. For that too i had to call every day but nothing happened (Sir wait we will cal u back in 5 mnt.didn't call), finally i send a mail to chairman Office and got it transferred on 8-1. again after one day it stopped working.you can check my history over there.they fixed that. after that again the same thing, i got fedup and stopped using it (but i payed the bill before 12 th jan that i do for every month.).
New bill got generated on 19 jan with huge amount of 5845.00RS and automatically they suspended (Bcoz it exceeded my credit limit) my connection (with out talking to me), i got the bill and applied for disconnection (after that also i did not receive any termination call from customer care.) now they are charging RS 6218.00 (by bill) in this month before 12 march.i called customer care they said amount can not be waived off (its external transfer. DON KNOW WHY new connection RS 500.00 but transfer more than RS 4600.00), i talked to billing department (outsourced) they said."sir u pay 1666".but when i asked for the bill they said its already generated so can not give new bill now, i asked them, on what basis i will pay the amount. They said "next month bill it will be updated"(but no porper proof for that). I can not pay any random amount when the bill is saying different. Again i am not interested to pay any late fees or interest on the amount that i have to pay, because its their fault, they should suffer for that why should i? please tell me for how many months it can go like this.any specific reason for my sufferings?
1. Note the communication happened with Customer care. In the termination letter its written that 7 th feb is the last date.why should i pay after that day?
2. Note in the Reference 007-798-807 letter its written that the amount can not be waived off, i need specific reason for this.why its waived off for now (unofficially from outsourced billing department), with proper explanation.
3. i am ready to pay the whole amount (but there should a logic) where i should pay 19 th dec to 29 of Ded 2010 only. If pay the bill with in 2 months (from bill generated date) then only i will be able to reimburse the money or else i have to pay the amount from my won pocket, i am not interested to do that for others fault.
4. for two (jan, feb) months i have not received any call from reliance customer care, regarding my complains and other stuff. No care at all from reliance customer care.
5. But 3rd Feb somebody called me saying he is calling from Hazari Courts located in Delhi.
he asked me to pay 7646.59 and also told me if i dont pay with in 1 hour he is going to issue an arrest warrant
on my name. I said that i am not in bangalore let me come we will discuss on this but he said he is calling from Hazari Courts
and return check will be send to my address. Denying that he said arrest warrant will be issued in local police station at kolkata.
I got scared and pay the whole amount RS 7650.00.next day when i called him and said that "this is chinmoy calling from kolkata",
he disconnect the call. he was a fraud from Reliance.
His Mobile number is 7891231179
6. I am requesting consumer-court to give a special attention on this to give justice to lot of inidans like me.
I have no issue paying right amount 450 RS for transfer but not 4500 others. i Think i deserve Justice.
A cheated Consumer deserve justice.
7.If nothing happen here i will go farther, I will not leave fraud and theater reliance like this.
NOTE: Please check open consumer court link
http://www.consumercourt.in/internet-services/46211-huge-broad-band-bill-reliance-broad-band.html
Thanks
-CHinmoy
[email protected]
Mobile- 9008655009
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