My Airtel broadband land line no:4443846419
My current contact no: 9543270365
On Jan 17th. i had called up customer care to disconnect my broadband for reason of shiftin my residence. the customer care agent Mr Premnath had promised me to shift the connection to the new location within a week for free. However about 4 months late, after repeated calls to customer care, legal team, raising complaint request no one had ever returned a single call of mine. I have shifted my address in Jan and have continued askin for shifting of the connection but to no vail. At no point of time did anyone ever reply to my request nor did anyone mention disconnection of services. the amount has been continously being added eventhough i have not used any service. And now i am receiving a legal notice for non payment of my bill. I have proof of makin exactly 43 calls to various airtel centers.
A detailed description
Jan 17th &-gt; registered request for shifting of connection with Mr premnath; customer care center
Feb &--gt; registered complaint of no action been taken wit the request; complaint no: 44111516
March &--gt; Mr Prakash (Ph no 044-43168157) from legal team promised me of removing the charges for months of jan and feb along with the shifting of the landline to my new location.
April &--gt; A very rude executive (Ph no:044-43033117) demanded payment but i made clear my situtation and that my complaint has not be responded to
May &--gt; Receive legal notice through e-mail stating facts like "The bill clearly stated a date of Payment in the bill statements. This was supplemented by verbal communications supported by repeated requests for payment via tele-calling and SMS messages for the same." where as in every verbal communication i had clearly explained my situation and no one has given me an appropriate solution
I have also reached out to the nodal officer to no vail. now the executive at (Ph no:044-43033117) refuse to pick up my calls.
I have also paid my bill for jan which was promised tat it woud be waived. receipt no: ZA CH000095518
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