Dear Sir,
My subscriber ID : 373585426023
Package: 600 KBPS (Monthly rental Rs.649)
I have been using Reliance broadband phone/internet services from Dec.
2009 till date. As of Feb. 11 the Reliance customer services
were excellent. They used to rectify a simple problem within hours.
But, I regret to inform that since Feb. 12 it is not the same, I
am facing tremendous difficulties in restoring my broadband
connection. While I am writing this mail from Bangalore, I am
connected with Airtel's Mobile internet to my PC.
Here below are the series of instances which have been recorded.
My internet connection completely broke-down on Feb. 12 at 9:50
PM. Landline and broadband were dead.
1. I called Reliance customer care 180030007777 on Feb. 12 at 9:55 PM,
Service request # 147000256
2. On Feb. 13 at 2:00 PM I made a follow up call with Reliance customer
care 180030007777, but I was surprised to hear that the Service request#
147000256 had been completed and closed. Whereas, no one called me or
visited my place to rectify the problem.
3. The customer care were good enough to initiate another Service request#
147031830 dated Feb. 13 and gave me a contact name & number
(Venkatesh 9164008711) of the technician who closed the previous
complaint.
4. I called several times, but the technician never answered my calls.
5. On Feb. 14 at 10:10 AM Mr. Venkatesh 9164008711 called and
promised me that he will come to my place and rectify the problem.
6. I was waiting till 1:20 PM and called again Reliance customer care
180030007777, but here again I was surprised to hear that even this
Service request # 147031830 has been closed also about an hour ago.
7. On Feb. 14 at 1:25 PM. another service request # 147086525 was initiated and reported this matter to [email protected]
8. I received mails and calls stating that Reliance will take action against the technician and resolve my internet problem till Feb. 17.
9. On. Feb. 17 around 10:00 AM I received two calls from Bangalore Reliance team and confirmed that there is some cable problem.
10. Just wanted to make sure about the service request was active or not, I called up Reliance customer care 180030007777 around 3:00 PM, but here again I was surprised to hear that even this Service request # 147086525 has been closed also about an hour ago.
11. From all the above instances, I want to make one thing clear that
during the blackout period I just received one call from Venkatesh on
Feb. 14 at 10:10 AM saying that he will visit my place.
12. It is really, ridiculous that a technician calls only once and
closes two complaints without confirming me and never visited my place
even once.
For your info. I am a freelancer doing multiple online tasks for my
various clients across US, UK and NZ. As of now, I am totally
disconnected with my clients and cannot imagine the loss which I am
incurring right now.
Since Feb. 14 service request # 147326411 is active. I am calling frequently, but no specific timeline given. Simply the customer care say, cable from server is replaced.
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