Dear Sir
My name is Ankit Kapasi. I had taken a Hathway connection with a plan from which I was allowed to download data on net between 11:00PM and 9:00 AM. I was using this until some bills came to me in a value and charges for downloaded data. I checked with customer care and they said they will check and get back to me and they never did. I also wrote them several mails for this issue and by the time they get back to me there were already 1 or 2 bills in my in box.
I tried to contact them again and they said it was mistake from their end and someone else bill was charged to me. But then they never agreed on this.
After some other mails and tries they said they will get back to me and till now they've not solved this problem and every time i used to call them everyone had a different idea or opinion or answer completely different from the last one.
I had communicated to someone who sent me an excel sheet with my downloaded date size which did not have time of data downloaded. I requested them to share that with me so I can have clear picture but they clearly refused.
Currently they are after the payment which they do when ever they feel like once in a month or so.
Pls advise how do i solve this or where should I file an official complain or lodge a case against Hathway reg this fraud and miscommunication and totally worst customer service.
I can provide relevant data on request.
Would really appreciate your interference in this matter.
Thanks
Ankit Kapasi
Mob 9008404262
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