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Telephone line and broadband

I Mr. M.C. Shivashimpi, from Banahatti, Bagalkot dist our Telephone number is (08353) 230468 and also we are having Broad band connection, we paying correct monthly bill. From last 3 months our telephone line is dead and Broad Band connection is not working properly. So we have given complaint many times to Rabakavi – Banahatti BSNL office for repair but they are not attending our complaint. We are paying dead telephone bill past 3 months