Dear Sir
I am a customer of Bharti Airtel Limited. We have a unit in okhla phase 1 in the name of Regent Automobiles Pvt. Ltd.
Last 2 week back Airtel changed our static ip without any information. Static ip is used for conectivity of our okhla unit to the General Motor part at US. Now this connectivity failed for last 3 weeks. When we approch to the Airtel they said sorry. But till the date they have not provide any responsible person s contact number so that we can call him and know about the progress of Airtel about the connectivity.
Our lot of business suffer due to Airtel Mis-management. What i would respond to our US team that our ISP can change the static ip without inform to the client.
Each time i call the customer care they given me a specific time to resolve the problem. But next day they have only one answer - sorry.
I am not understand what kind of service provider of Airtel in india.
We are using Airtel Landline DSL line and Point to Point connectivity in different location in Delhi NCR. If we are getting such type of service through Airtel then i am unable to know what kind of service Airtel provide to residance client.
I am talk to ms. Jeena Soji Kailash etc. each one take details again and again and repeated answer sorry. Provide me landline number 011-41614777 Mr. Gurmeet Singh who is always unavailable.
Site Engineer never respond in mobile.
I request anyone who can have help me or provide facility to me to teach Airtel for their 3rd Class Service in India.
Regards
Naveen Chandra
Regent Automobiles Pvt. Ltd.]
D-12 Okhla Phase 1 New Delhi
Ph. 9899859906 9212440488
Account Number : 10788101
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