Hi,
I have been a customer of idea netsetter 2G for last one year in raipur (CG), Right from the first day they have been giving me pains. They have a terrible services and poor response. Even a small file of 3-4 MB upload or download eats up entire day. The signal breaks in the middle. For any change in plan/service one has to visit atleast 2 -3 times to there customer care offices to get heard and that will take at least another week's time for implementation.
Recently i had requested for 3G plan, for which i called up several times, visited 3 times to there offices and took almost 10 Days to get on a 3G plan. The billing Cycle is 15th to 15th with 750 rental and 2GB free data, As i have used only 10 days on 3G network, That gives me almost 680 MB of free usage (calculating per day free usage), But i was shocked to see... i had been charged for all the data i have used, though i have used only 635 MB in that 10 days... There was an excess billing of almost 1500, Though i haven't used anything beyond free usage. for the next billing cycle there is an outstanding bill of 6000, I had contacted on there customer care numbers but those dumb guys are unable to understand.
then i had mailed them the entire matter, they said they will reply withing 7 days, i didnt got any reply till 8th day, again i mailed them for any answer, again they said it will be resolved withing 24 hrs and will be intimated... i am really frustrated with there attitude towards customers, Finally i had mailed them that i will be dumping there device in garbage, dats the place it deserves.
The matter is not about the money, but its about cheating, its totally fraud with customers.
I advice all the people who are looking for data cards never ever go for IDEA NETSETTER, Its services are totally pathetic and along u get a long term headache and frustration.
It seems they just want to yield all the money they have invested to buy 3g spectrum from there customers pockets in illicit ways.
Please never support such companies who cheat you in such way.
Its totally a "BAD IDEA SIRJEE"
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