In placed a order with 100bestbuy shopping portal on 2nd march'12 for " Lotto shoes" (size 09) priced at Rs 855/- delivery charges 150/- ie total 1005/-, payment was made through net banking. Delivery period committed by website is 7-10 days. I inquired about the same on customer care no provided on the website, but most of the IVR responded as busy. After lot of persuasion i was able to talk with one of the executive, who could not provide any information. I mailed also to their [email protected] and [email protected] but no reply received. On 16th March'12 i received a courier from 100bestbuy. On unpacking the box i found that it did not contain the ordered " Lotto" shoes but some one old pair of cheap quality / inferior shoes one of them also without lace.(Photo attached) I called to their customer care no., executive replied very harshly i need to send these shoes to them and then only they would proceed anything. Now i shall arrange to send back wrong product wait for replacement.
Customer care and serviceability of 100best buy is really very pathetic.
every online shopper must keep away from this portal.
Vikram Kumar
Gurgaon
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