I am writing this complaint because I am very disappointed with Koovs.com Koovs is a stupid, mismanaged online company. Stay AWAY from KOOVS. There are dozens of better options.
This website appears to be created by fraudsters. Pl be very careful. My order no 394123 has not been shipped. Repeated mails, calls etc are of no use. They even dont reply. They have simply escaped with my money. If you call up the call centre, they will say "all our agents are busy..." and eventually you would get tired. Occasionally if someone picks up, they would not understand your problem and nothing would be solved. They refuse to connect to a supervisor, take a complain or get back with a solution. They even dont reply through ticket system. I think i have been harassed by them therefore i want others to beware of that. They are destroying the beauty of online purchases. I feel it is a bogus site, a waste of time and to cheat us. On checking with some friends I heard similar stories about this site. My recommendation would be to simply stay clear of this website. They seem to be there to cheat people out of their money and nothing else. Their call centre is horrible. It just keeps ringing all the time and no one answers the call. You have to try at least 25 times before your call can even get through.
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