I am Ashish Kotnala and my Telephone no. is 26346689. The modem provided by your representative (Kuldeep Rawat) is very old (UT-30R2U/T-KD 318-EUI) and he has not given us any CD and USB Cable for USB Connection along with the modem. I am now experiencing frequent disconnections by that modem when I work for more than 1-2 hours on the internet and the download speed is also too slow i.e., 20-30 KB/sec while my friend was getting 60-70 KB/sec with the new modem.
As per my information, I was told that I will be provided with a new modem with all accessories along with it when I was subscribing.
Now, I request to you to please replace my modem for a new modem including all the accessories along with it. I hope you will not dissapoint your customer. Thanking you...
ADDRESS: 132-C, POCKET-C, SIDHARTHA EXTN., NEW DELHI-110014.
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