This has reference to the tele conversation I had with Mr Prashant at the CC.
I was able to speak to the agent after a wait of almost 7 mins...
I have lodged a complaint (ref no 2766391) that I feel cheated as the mobile you have sent to me is not HTC and is T mobile.
He has been trying to convice me that I should accept the product and that the product would not be replaced.
I had purchased the product assuming that you shall supply HTC product with HTC branding on it as depicted in the photograph (attatched for your reference).
However, the product sent to me resembles a lot but does not seem to be HTC.
Please note that I have bought the product assuming it to be HTC with HTC branding on it.
I understand you proivde the same product as mentioned on the website and not similar products with different branding.
It is a T mobile with no HTC branding on it.
As a layman, I understand T mobile is not HTC.
Request you to arrange for a replacement/refund of the product ASAP.
If you are planning for a replacement, please replace it with the product as mentioned in the attatchment. It has to necessarily have HTC branding on it.
This is the first time I have transacted with Naaptol and I have had a bitter experience.
Jignesh Shah
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