I am Jatin Sharma and I brought the below mentioned product from Naaptol online shopping ltd. The product proved to be faulty and broke down within a month of little usage. The broken part of the machine despite being small rendered the whole machine useless.
After calling the consumer care, the person on the customer care replied that nothing could be done whether it was replacing or repairing the machine. Despite the fact the machine was faulty with a damaged part. The call center agent asked me to get it repaired form outside which a refused to do so because it would void the warranty of the product.
After several calls, I got a call and was given a ticket number to my complaint. (no.603780)
I was spoken to very rudely by the person I was talking to and definitely didnt like the tone of the person talking to me.
Even my father talked to the person and the person was rude to him as well.
As of currently the machine is broken and I am disappointed by the company`s attitude towards the customer.
Order no: 1432420
Order date: 26/02
Product: MINI SILAI MACHINE WITH THREAD.
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