Dear Sir/Madam,
I opted for a reliance communication recharge via Ngpay on 9/3 of Rs 490 which didnt happened and the money got deducted from my credit card. I contacted Reliance communication about it and they said that they did not receive any money and advised me to contact the bank. I contacted my bank and found that the money was deducted. Then, I contacted Ngpay to which they have called me 2-3 times and told me that my complaint is under process but did not give any time frame to resolve it. It is more than 20 days and they have not yet got back to me. They have not given any assurance to me in written despite my repeated reminders to them. I have also put my communication which I wrote to Ngpay below and also the reply which I got from reliance communications.
Thank you
Siddharth
Date: 13 April 10:46
Subject: Fwd: Reference: 381563
To: [email protected]
Dear Ngpay
I have still not received anything in written about the below-mentioned complaint/query. Please resolve it urgently as it has already caused a lot of mental trauma to me. Also, I would like to receive any assurance/confirmation from your side via written E-mail and NOT by telephone like I had in the case of Reliance communication e-mail (also attached below) where they clearly denied the fact that they received any money of Rs 490 from your side.
Regards
Siddharth
&&&- Forwarded message &&&-
Date: 9 April 16:35
Subject: Fwd: Reference: 381563
To: [email protected]
I am still awaiting for the resolution of my below-mentioned query.
Thanks
Siddharth
&&&- Forwarded message &&&-
Date: 25 March 11:04
Subject: Reference: 381563
To: [email protected]
Dear Ngpay,
This e-mail is in reference to the telephonic conversation for which I have so far received no assurance. Kindly look into it as a matter of urgency.
The reference number provided against my complaint is: 381563
Also, please note the below e-mail from Reliance communication customer care which clearly mentions that they have not received any amount and also find the attached citibank credit card statement which clearly shows that an amount of Rs 490 has been deducted via Ngpay which has not yet been refunded.
Kindly resolve this issue speedily.
Thank you,
Siddharth
&&&- Forwarded message &&&-
From: [email protected]
Date: 22 March 14:49
Subject: RE:'ADAG=005-515-545'Reference your e-mail
Dear Mr. Bhandari,
This is in response to your e-mail regarding talktime not credited issue. As informed to your earlier that as per our records we have checked and found that transaction was not found at Euronet. Hence, we request you to kingly check with the respective bank for further assistance.
Regards,
Aniket Kamble
Customer Care
Reliance Communications
&--Original Message&--
Date: Monday, March 22 01:09 PM
To: [email protected] ([email protected])
Subject: Re: Reference to your e-mail regarding service request id 121968589
Dear Mr Chandan Kumar
Kindly find the attached credit card statement which clearly suggests that a payment of Rs 490 was made to Ngpay. Kindly again note the Ngpay transaction number as below which clearly mentions that the payment was made to Reliance Communications:
Summary
Rs. 490.00 Reliance Communications
09/03 11:44:00 PM
Transaction ID: NGPAY1036609370
VISA Credit Card
Transaction Details
Topup / Recharge Amount - Rs.490
Mobile Number - 9312485861
Circle - All Circles
Kindly look into it as a matter of urgency as I has been over a fortnight without any result.
Regards
Siddharth
On 21 March 21:14, [email protected] wrote:
Dear Customer,
In response to your mail regarding talktime not credited issue, we would like to inform you that as per our records we have checked and found that transaction was not found at Euronet. Hence, we request you to kingly check with the respective bank for further assistance.
Regards,
Chandan Kumar
Customer Care
Reliance Communications
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