My name is Vikas Saxena, I ordered a Hyundai Slim
Phone (Mobile handset) to the online shopping company
Deals4all (Compact International) on 23rd OCT 07. My
order no. is 620000368 and the order was taken by Ms
Matty. (an executive). As per company Deals4all the
estimated cost of this product is Rs. 8500, but for
ICICI employees they are offering this product worth
Rs. 3225. I made this order on their tel. no.
022-26329210. After taking order Ms. Matty committed
me that you'll get your ordered product within 15
days. and very next day this company debited my credit
card by Rs. 3225.
But after 25 days still they didn't send me my ordered
Hyundai Slim Phone.
First of all this company has Toll free no. i.e.
1800-224700 for taking order as well as they have STD
nos. i.e. 22-23629210 & 022-23624731 with many line on
a single tel no..And by single trail we can get
connected.
But for complaint & customer service they have only
STD nos. i.e. 022-26329214, 022-26399120, 022-66756616
& 17 with very less lines or single line on a single
tel. no. On these nos. after 30-40 trails only once we
can get connected.
I've sent 5-6 E-mails to them but they people replied
me to wait to receive the product. I have told them
many times on phone as well as on E-mails also that I
am in urgent need of this mobile handset, so please
send me this mobile as soon as possible.
After waiting 20 days when I didn't receive my ordered
mobile, I start following them. But whenever I call on
their customer service/complaint nos. all the nos. are
engaged. Only once I could get the line and talked to
Ms Purnima and Pooja, both of them asked me to wait
till Saturday i.e. 17th Nov 07, I told both of them to
transfer the line to your manager, but they denied.
Then since last 4-5 days I am talking to their
executives on their tel. nos. 022-26329210 &
022-26324731, but their executive always linger on
this matter and asked me that we cannot do anything
and you talk to our customer service department.. I
always tell them that I am not getting your customer
service nos. because these nos. are always engaged, I
don't have time to call these nos. 30-40 times. But
these executives don't understand the matter and
repeat the same answer and cut the phone line without
informing me and they don't listen me properly. I
always tell them that I've to make STD calls to talk
to you people, after that also they put me on hold for
long time. And many times they put me on hold for long
time I waited for them but they didn't turn up. That's
why I've to call them again on STD calls.
2-3 times I called and I asked them to transfer the
line to their manager Mr. Luv, but Mr. Luv always
linger to attend my phone and executives told me that
he is busy.
I always asked all the executives that you people are
enable to solve my problem, you all ask me to contact
your customer service department, and your customer
service nos. are not getting connected, you are not
transferring the calls to your manager and your
manager is not bother about my problem, and he is not
attending the call, so you tell me what I should do?
All the executives always replied we cannot do
anything and cut the phone line.
Two times their executives took my mobile no. and told
me that Mr. Luv will call you, but Mr. Luv didn't call
me any time. Then next day I called them again and
took the mobile no. of Mr. Luv. I called Mr. Luv but
his mobile was not reachable, Then I sent him 2-3 SMS
on his mobile about my problem. Then again I called
and talked to one of the executive, and I told him
that the mobile no. of Mr. Luv is not reachable, then
executive asked me to call after 9 PM. I called Mr.
Luv at 9.30 PM, He told me that he is not well and
will call me next day, I said no problem, and I asked
him at the same time that at what time you will call
me, He replied at 12.30PM. Next day I waited for his
call but he didn't call me. In the evening I tried
their customer service nos. many times, but asusal
all the nos. were engaged, I called again on their
order taking no., and the executive replied the same
thing that he is enable to do anything and asked me to
contact their customer service dept.. Then forced
them to transfer the line to Mr. Luv, I asked Mr. Luv
why didn't you call me when you committed me, Then Mr.
Luv told me that actually the problem is the stock of
Hyundai Slim Phone is over, I told him if this was the
problem, your executives or you should have informed
me earlier back, as I am continuously telling all of
you and mailing you again and again that I am in
urgent need of mobile handset, because I have taken a
no. of Vodafone & the Vodafone people asked me that
you didn't make any call within a months time after
taking the no. so we've to discontinue your. no.. Then
Mr. Luv asked me that we can offer you different model
of Hyundai. Then I told Mr. Luv that If i become ready
to take this handset then I would have to wait again
for long time. He asked me talk to his executive about
it because I am not well, I asked him that your
executives are enable to do anything, so please solve
my problem. Then he misbehaved with me and in very
rough language he asked me that can't you cooperate
with me and he handover the phone line to his
executive. Then I asked to the executive to cancel my
order and asked him within how many days your company
will refund my money, then he put me on hold for long
time, I waited, but he didn't turn up.
One more thing I want to tell you that I asked Mr. Luv
that is there any showroom or service centre of
Hyundai Mobile phones, he said no. But at time of
taking order I asked the same question to Ms. Matty,
she told me yes Hyundai has service centre in all the
Major cities.
After waiting 25 days, made so many STD calls, Many
E-mails and SMS, I didn't get my ordered Hyundai Slim
Phone and I didn't get proper response as well as
proper behaviour also.
Please help me, I want my money back and compensation
also because I had to waist so much time and money for
making these many STD calls and SMS also.
And I think many of the customers might be facing
these type of problems with Online shopping companies,
so I want to take this matter on all India basis. So
that these companies cannot cheat the customers and
serve them better in time also.
Waiting for your kind reply.
Regards
Vikas Saxena
108, Block no. 55, B/H Block no. 56, Anand Nagar, B/H
Reliance Petrol Pump, Opp. Prahalad Nagar Auda Garden,
100 Feet Road, Nr. Shyamal Cross Road, Satellite,
Ahmedabad (GUJ)-380015
Mobile- 9327902584, 9374829022 (Wife's no.)
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