Oxicash.in
Failed Transaction but no Refund

I was trying to purchase a BSNL topup voucher worth Rs. 220/- on oxicash.in on my wallet id: 98462XXXXX.

At the last step of the transaction I received a message that the voucher is out of stock, but surprisingly the amount was debited from my oxicash account. I waited for 2 days to see whether the amount would be automatically refunded back.

Since this did not happen, I raised a complaint with the customer care, they said that the amount would be refunded within 24 hrs. This too did not happen. I called them to get the status of my complaint but they were not able give me the status and told me that they would give a call back. Its been more than a week and I have not yet received call from them.

I send them several emails to get the status of my complaint but no response.

They are trying to cheat people, by not offering customer service.

Please let me know hoe I could take up this issue seriously.