Dear Sir,
I like to highlight how datacard distributors & then the services provider misguide, ignore their responsibility. I purchase TATA Photon Plus form tele marketing (photon number 9226062155)
On 06.12.2012 an executive called me & given details about photon plan, services.
I purchase the same on 07.12.2012 the same executive had given me bill of Rs.2299.00 from
Finix Teleservices, Shivaji Nagar, Pune. After 3-4 days I called the executive of still not activated my
Service as per commitment, he started ignoring, giving excuses & then I called on Finix Telservices number which was printed on the bill they were surprise of such transaction, guided me to contact the executive who had provided me photon after lots of follow-ups & will give police compliant the executive given me pin with service will be soon get activated but it took 12 days to get started
On 19.12.2012 I received the welcome message & service started with low speed
I continuously started calling Tata Photon customer care, mailed them about the low speed & network issue (Download Speed 0.109 Mb/s & Upload Speed 0.033 Mb/s) but same reason from them of technical problem with their end & will get sort out soon, its almost 16-17 days I am facing the same problem with not any feedback or reply from service provider.
I feel they market prepaid plan in lower rate with more GB & then after sale start ignoring their
Commitments, its like all chain of cheating, running away from their responsibilities.
0 comments