Fraudulent transactions of 47798 INR made against my credit card details:
Can any one help me out on this issue as there is no concrete response to my mails or phone from bagittoday.. Instead, they have sent me a confirmation mail yesterday (23 Dec) regarding the fraudulent orders.
But then not replying for my immediate refund and cancellation of orders
Mails given by me to bagittoday.com for cancellation of fraudulent transactions of 47, 798 made against my Credit Card by bagittoday.com website.
Support,
Complaint no’s:- 1044202 & 1044205
Order no’s:- 1018263794 & 1018263791
On 21 December
I have been misguided and defrauded by the persons Siddarth and Nikitha (911409430114/115) of your website (bagittoday.com). I'm totally agitated by this... playing with credit card of customers like this…,
Do go though the detailed explanation that I furnish you below:-
On 21 Dec morning at around 11 o clock I received a call from bagittoday staff Mr. Siddarth saying that he would refund credit of 400 rs into my credit card, for 398 credit points which I have lost due to the failure of previous transaction which I made in your website. He then added telling that you are selected as one of the luckiest customer to get 80k thousand value products without paying a single penny. He asked me for the credit card details so as to refund 400 rs. I did not agree to give my credit card details but then he started saying that this call is from genuine bagittoday and trapped me, to enhance the belief in his words, saying all my details of email ID, phone no, address which I have given previously on bagittoday website. I suspected him and refused to provide him OTP password which was given by SBI credit card. Then he asked for my debit card details with ATM pin no, so I became conscious and refused for any transaction to be done. Later after a minute or so, I received couple of messages from SBI CC mentioning about the two fraud transactions, followed by a alert mentioning the change of my online SBI Credit card password. How can some one change my password without my notice or information is been puzzled by me. I was totally blank of what happened to me! When he called me back I blasted him of these transactions for which he replied saying that these transactions were not actually done and were being made only for record purpose and the amount will be credited back within 72 hours. The transactions were each of 29, 999 & 17, 799 rs with order no’s 1018263791 & 1018263794 (complaint Nos:- 1044205 & 1044202). I did not accept this, so he said to talk to his head Nikitha (claimed to be from cancellation department) who was fraud no 2, misleading me for the second time in this way & she told that she has a cancellation form on her desk and verification number will help me to process for my refund of full amount quickly within 48 hours. Siddarth intervened and frightened me saying that it will cost me 33% of the fraudulent purchase that they have done, if I don’t follow their instructions-
1.They asked me to confirm the order (being fraudulently done on my name). They told me that I will receive two calls out of which one is verification call (call one according to Nikitha)
2. The second is cancellation call. (Call two according to Nikitha)
And asked to confirm the order in the first call, which I did it –even here, initially I told yes to all that the executive told me, but then when she told me that it cant be cancelled again, I BRIEFED HER ABOUT THE FRAUDLENT TRANSACTIONS HAPPENED WITH MY CREDIT CARD, AND ASKED HER IF I CAN GET FULL REFUND IF I CANCEL THE TWO ORDERS NOW, BUT SHE SAID SHE DON’T KNOW? SHE ALSO HIDED THE INFORMATION FROM ME (CUSTOMER). HOW CAN STAFF CAN HIDE INFORMATION WITH CUSTOMER?
So again I said yes doubtfully!!
AGAIN, TILL THE VERFICATION CALL IS DONE, I GOT AROUND ~18 CALLS FROM THESE GUYS, AND THEN NONE!
Nikitha promised me to follow up on this but then when it came to my friend’s knowledge they educated me on the frauds that had happened to me twice. Immediately I called customer care of bagittoday and the realized that I was completely cheated, so then lodged a complaint against these two fraudulent transactions, complaint no’s – 1044202 & 1044205 on the same day (21 Dec)
Let me know if you need any further information, anticipating revert immediately. Please don’t kill the customer’s credibility by placing wrong staff that were fed to play mischief or defraud the customers!
-Vinay
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