Inconsumercomplaints.com » Beauty & Appearance » Review / complaint: ITBC - Wrong information and offe | News #347721

ITBC
Wrong information and offe

I got an offer regarding the Gold Box from the Sales Department and was asked to pay Rs.14996 for this offer in which I'll get 100 vouchers of Rs.5000 each which have a total value of Rs.5, 00, 000. It was also told that these vouchers are clubbed vouchers and I can use them to purchase any jewellery from Surat Jewellers. Later on, just 2 days after the payment by Credit Card, I was told that these are not clubbed vouchers. I requested the Despatch Department to wait for the despatch parcel till I clarify this doubt from your company. I wrote mail to enquire about it but Ms. Manisha did not give any correct reply and when she wrote the exactx query asked by me after 4 days, she told me that the vouchers are not clubbed and the parcel had been already despatched.

I have recorded the initial conversation between me and the Executive who gave me this offer. On demand, I can send you the recording.

Kindly consider it seriously and do something for it. As I'm not interested in the offer if the vouchers are not clubbed. Kindly pay me back Rs.14996. I'm sending you the copies of e-mails also.

fromMemebership

tojaspreet saini

dateWed, Sep 8 at 7:23 PM

subjectRE: Query

mailed-bybagittoday.com

hide details Sep 8 (1 day ago)

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that you can’t club the vouchers each voucher worth Rs.5000 and you can use single voucher for single purchase and your order is already dispatched from our end so, it is not possible to cancel your order.

We assure you to provide our best possible services in future.

Your valuable association with India Bagittoday is prestigious for us.

For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,

Manisha

Bagittoday Team

From: jaspreet saini [mailto: [email protected]]

Sent: Wednesday, September 08 8:50 PM

To: membership

Subject: Re: Query

Excuse me Ms. Manisha, I think you are not reading my mails carefully. So it means now I should give your news in the newspapers that ITBC is absolutely fraud...

Kindly read all my mails carefully and then revert back to me if you can read the mails and give the feedback which is asked about.

On Tue, Sep 7 at 8:16 PM, Memebership wrote:

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order has been dispatched from our end under the consignment number- 731055 through courier on POST on 06-SEP. Kindly expect the delivery in 1 to 2 week from the date of dispatch. If you fail to receive your order in the given time frame kindly get back to us.

Your valuable association with Bag it today Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,

Manisha

Bagittoday Team

From: jaspreet saini [mailto: [email protected]]

Sent: Tuesday, September 07 7:35 PM

To: membership

Subject: Re: Query

Respected Ma'am/Sir

My membership number is ITBC10425266 and order number provided to me is My complete address is:

- Show quoted text -

54, Dashmesh Avenue, P.O. Rayon & Silk Mills, Amritsar (Punjab) - 143104 (Near Guru Nanak Dev University).

I recieved the phone call about the offer from Mr. Deepak from your Sales Department.

- Show quoted text -

Kindly give me the ccomplete clarification about the vouchers. Is this ID for clubbing my vouchers or something else? I'm not interested to take the parcel if the vouchers are not clubbed.

Kindly look into the matter seriously and provide me the further details. My contact number is 9878679761.

Thanx & Regards

Jaspreet Kaur

On Tue, Sep 7 at 12:37 AM, memebership wrote:

Dear Member,

We thank you for your mail to us.

With reference to your mail we request you that kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

Waiting for your revert.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days) Or email at [email protected] or [email protected].

Thanks & Regards,

Sukant

Executive Relations

Bagittoday Team

From: jaspreet saini [mailto: [email protected]]

Sent: Monday, September 06 8:34 PM

To: membership

Subject: Re: Query

Respected Ma'am/Sir

I think you have not read my mail carefully. I'm not asking you about the despatch details. I'm asking you about the clarification of the offer given to me.

Kindly clarify my doubts otherwise I'll not accept the parcel.

I would like to inform you that the conversation between Mr. Deepak and me has been recorded by me. So please once again I request you to read my previous mail properly and carefully and then clarify the doubt regarding the vouchers-whether these are clubbed or not?

Kindly read the previous mail carefully and give me the details about the query I have.

On Sun, Sep 5 at 10:18 PM, Memebership wrote:

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order is fully processed from our end. We request you to kindly wait for few days. We will dispatch it soon.

Your valuable association with Bagittoday is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,

Manisha

Bagittoday Team

From: jaspreet saini [mailto: [email protected]]

Sent: Sunday, September 05 9:08 PM

To: membership; contact

Subject: Query

Respected Ma'am/Sir

This is to bring in your kind notice that Mr. Deepak from the Sales Department contacted me for an offer. He told me that I have been selected as a premium member and been chosen for a special offer in which I have to pay Rs.14996 and I will get a Gold Box containing vouchers of Rs 5, 00, 000 which includes 100 vouchers of value Rs.5000 each, he told me that I can purchase any jewellery from Surat Diamonds and suppose if the price of the jewellery is Rs.20000 I will give them 4 vouchers of Rs.5000 each. It means that the offer given to me was that I can club my vouchers. Alongwith it, I will get a MTv T-Shirt, MTv sunglasses, Reebok Shoes, Reebok track suit etc. So I agreed to buy this offer for which I did a payment of Rs.14996 on 2nd September by my credit card. BUT on 4th September, I'm getting calls from your executives and they are telling me that I cannot club the vouchers. Again I asked to Mr. Deepak about it and he is saying that I can use them as clubbed vouchers. Kindly make me clear about this offer. I'm interested in this offer only if my vouchers are clubbed otherwise I'm not interested and request you to pay me back Rs.14996.

Also I would like to make you clear that now if even my vouchers are clubbed, I'm not ready to accept my parcel unless I'll get a letter from an authorized person of your company in which it will be stated that i'm getting clubbed vouchers of Rs.500000.

The numbers from where I got calls about this offer are:01149560000, 01143798300, 01130818200.

Mr. Deepak also gave me an ID telling that its an ID which will be used while clubbing the vouchers. The ID provided to me is.

I request you to look into the matter seriously and provide me the correct information.

Thanx & Regards

--

Jaspreet Kaur

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Jaspreet Kaur

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Jaspreet Kaur

- Show quoted text -

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Jaspreet Kaur

- Show quoted text -

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

Reply Forward

Reply |jaspreet saini to Memebership

show details 7:18 AM (12 hours ago)

Ms. Manisha

Can you tell me why for so many days you didn't reply correctly to my mail?

It simply shows that you deliberately did it. And moreover when I got a call from your despatch department regarding the despatch of this parcel, I told them that the things are not clear, so do not despatch the parcel till I clarify my doubts.

Then How can you despatch the parcel? Moreover, Why Mr. Deepak did this fraud?

I'll definitely give this news in the newspapers now alongwith all your mails and Mr. Deepak's recording.

This is absolutely a FRAUD nothing else.

- Hide quoted text -

On Wed, Sep 8 at 7:23 PM, Memebership wrote:

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that you can’t club the vouchers each voucher worth Rs.5000 and you can use single voucher for single purchase and your order is already dispatched from our end so, it is not possible to cancel your order.

We assure you to provide our best possible services in future.

Your valuable association with India Bagittoday is prestigious for us.

For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,

Manisha

Bagittoday Team

From: jaspreet saini [mailto: [email protected]]

Sent: Wednesday, September 08 8:50 PM

To: membership

Subject: Re: Query

Excuse me Ms. Manisha, I think you are not reading my mails carefully. So it means now I should give your news in the newspapers that ITBC is absolutely fraud...

Kindly read all my mails carefully and then revert back to me if you can read the mails and give the feedback which is asked about.

On Tue, Sep 7 at 8:16 PM, Memebership wrote:

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order has been dispatched from our end under the consignment number- 731055 through courier on POST on 06-SEP. Kindly expect the delivery in 1 to 2 week from the date of dispatch. If you fail to receive your order in the given time frame kindly get back to us.

Your valuable association with Bag it today Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,

Manisha

Bagittoday Team

From: jaspreet saini [mailto: [email protected]]

Sent: Tuesday, September 07 7:35 PM

To: membership

Subject: Re: Query

Respected Ma'am/Sir

My membership number is ITBC10425266 and order number provided to me is My complete address is:

54, Dashmesh Avenue, P.O. Rayon & Silk Mills, Amritsar (Punjab) - 143104 (Near Guru Nanak Dev University).

I recieved the phone call about the offer from Mr. Deepak from your Sales Department.

Kindly give me the ccomplete clarification about the vouchers. Is this ID for clubbing my vouchers or something else? I'm not interested to take the parcel if the vouchers are not clubbed.

Kindly look into the matter seriously and provide me the further details. My contact number is 9878679761.

Thanx & Regards

Jaspreet Kaur

On Tue, Sep 7 at 12:37 AM, memebership wrote:

Dear Member,

We thank you for your mail to us.

With reference to your mail we request you that kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

Waiting for your revert.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days) Or email at [email protected] or [email protected].

Thanks & Regards,

Sukant

Executive Relations

Bagittoday Team

From: jaspreet saini [mailto: [email protected]]

Sent: Monday, September 06 8:34 PM

To: membership

Subject: Re: Query

Respected Ma'am/Sir

I think you have not read my mail carefully. I'm not asking you about the despatch details. I'm asking you about the clarification of the offer given to me.

Kindly clarify my doubts otherwise I'll not accept the parcel.

I would like to inform you that the conversation between Mr. Deepak and me has been recorded by me. So please once again I request you to read my previous mail properly and carefully and then clarify the doubt regarding the vouchers-whether these are clubbed or not?

Kindly read the previous mail carefully and give me the details about the query I have.

On Sun, Sep 5 at 10:18 PM, Memebership wrote:

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order is fully processed from our end. We request you to kindly wait for few days. We will dispatch it soon.

Your valuable association with Bagittoday is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,

Manisha

Bagittoday Team

From: jaspreet saini [mailto: [email protected]]

Sent: Sunday, September 05 9:08 PM

To: membership; contact

Subject: Query

Respected Ma'am/Sir

This is to bring in your kind notice that Mr. Deepak from the Sales Department contacted me for an offer. He told me that I have been selected as a premium member and been chosen for a special offer in which I have to pay Rs.14996 and I will get a Gold Box containing vouchers of Rs 5, 00, 000 which includes 100 vouchers of value Rs.5000 each, he told me that I can purchase any jewellery from Surat Diamonds and suppose if the price of the jewellery is Rs.20000 I will give them 4 vouchers of Rs.5000 each. It means that the offer given to me was that I can club my vouchers. Alongwith it, I will get a MTv T-Shirt, MTv sunglasses, Reebok Shoes, Reebok track suit etc. So I agreed to buy this offer for which I did a payment of Rs.14996 on 2nd September by my credit card. BUT on 4th September, I'm getting calls from your executives and they are telling me that I cannot club the vouchers. Again I asked to Mr. Deepak about it and he is saying that I can use them as clubbed vouchers. Kindly make me clear about this offer. I'm interested in this offer only if my vouchers are clubbed otherwise I'm not interested and request you to pay me back Rs.14996.

Also I would like to make you clear that now if even my vouchers are clubbed, I'm not ready to accept my parcel unless I'll get a letter from an authorized person of your company in which it will be stated that i'm getting clubbed vouchers of Rs.500000.

The numbers from where I got calls about this offer are:01149560000, 01143798300, 01130818200.

Mr. Deepak also gave me an ID telling that its an ID which will be used while clubbing the vouchers. The ID provided to me is.

I request you to look into the matter seriously and provide me the correct information.

Thanx & Regards

--

Jaspreet Kaur

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Jaspreet Kaur

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Jaspreet Kaur

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Jaspreet Kaur

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Jaspreet Kaur

Reply Forward


Company: ITBC

Country: India   State: Punjab   City: Amritsar

Category: Beauty & Appearance

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