To, Place : Bangalore
Manager, Date :December 26th 2012
Airtel (Regional Head Office)
# 55, Divyasree Towers, Bannerghatta Main Road,
Bangalore 5600029. Opp To Jayadeva Hosptial
Girish J Babu
#895, 3rd Block, 16th Main Road,
1st Floor, Rajajinagar, Bangalore – 560010.
Communication Address :
Girish J Babu
#359, 18th Cross, 1st Stage,
BEML Layout, Basaveshwaranagar Nagar,
Bangalore – 5600079
Contact Number – 98453 14701
Dongle Number - 9591996701
SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
I Girish J Babu, son of K Jayaram residing at #359, 18th Cross, 1st Stage, BEML Layout, Basaveshwara Nagar, Bangalore – 5600079, I hereby issue this notice to you as follows :
1. That I have taken a AIRTEL 3G Data card on 21st September 2012 from GANESH ENTERPRISES #324, 8th Main, 3rd Stage, Basaveshwaranagar, Bengaluru – 560079. The Data Card IMEI number is 354369047660866 and Dongle number is 9591996701. Airtel promised a speed of 7 MBPS, I am receiving speed in KBPS.
2. I have taken the 3G Data card by paying a sum of Rs 1500 (thousand five hundred only) and paid every monthly charges of
a. Rs 636 (September 11th to October 10th)
b. Rs 950 (October 11th to November 10th)
c. Rs 636 (November 11th to December 10th)
3. Due to low speed I am unable to share by desktop to my office colleague, this has caused a major impact to my work.
4. On November 20th 2012 I have a filed a complaint about the speed which I am receiving was very low. The technical team visited my house twice at #359, 18th Cross, 1st Stage, BEML Layout, Basaveshwaranagar Nagar, Bangalore – 5600079. They could not resolve the speed issue
The response got to from you to my email@example.com account as follows
On Mon, Dec 17, 2012 at 9:29 AM, wrote:
Ref: Email dated 17-12-2012, mentioning the concern about Network coverage for
your airtel datacard number 9845314701.
Thank you for your email to airtel and the opportunity to assist you.
As per Service Request number47378592, we wish to inform you that we are in the
process of installing a new cell-site in your area, which should come up within
the next 3 months. This site will improve the network strength and considerably
enable you to enjoy continued services. Kindly bear with us till such time.
We thank you for taking out the time to voice your concern. At airtel, we
believe that our customers' feedback helps us improvise our services.
Please do write in for any further assistance.
Bharti Airtel Limited
I cannot wait for 3 more months. Since the speed is very slow I request you provide any of the following below solution by 15 days of this notice.
a. Provide the promised speed
b. Refund the paid Data card and monthly fees and compensate.
c. Provide the LTE data card by deducting the Rs 1500 for earlier paid for 3G data card.
Replace my 3G Data card with LTE data card to get atleast with some speed. I want you to take my
3 months old 3G data card only by deducting the amount of Rs 1500 (which I have paid for data
card of 3G) and remaining amount of 1000/- Rs I will pay to buy the new 4G LTE data card
I, therefore give you this notice to stop offering these services don’t cheat customers a suitable legal action will be taken against you to recover the compensation. I will file a complaint with the Consumer Forum as you are protected under the Consumer Protection Act of 1986.
Girish J Babu
contact Number – 98453 14701