I have takne a MTS MBlaze postpaid connection and dongle through online.
Customer name--Subhajit Kr Bal Niyogi
My MTS MBlaze no--8647801209
Circle--Kolkata
The sales executive has cheated me first without mentioning that the connection available will be Postpaid only. Anyway, thinking of its my fault, I have taken the Postpaid connection.
Now, after more than 3 months over, I am now finding that the billing is exorbitant. Whereas the another Prepaid connection of MTSis providing me much cheaper service with more usage, the postpaid one is billing too much for the same or lesser amount of usage in comparison to Prepaid.
So, I have called MTS Customer Care today to shift my connection from Postpaid to Prepaid. I have astonished by the answer I have received from Customer Care that Postpaid to Prepaid transfer is not possible for any Customers of my circle. Whereas the sales representative on the very first day confirmed that it is always possible to convert from Postpaid to Prepaid and vice-versa after 90 days of usage. But, though now more than 90 days of my connection is over and I have cleared all the outstanding amounts till date except the last bill, MTS is straightforward refused to convert my onnection from Postpaid to Prepaid. Its a total cheating on behalf of MTS authority.
I want to migrate from Postpaid to Prepaid at any cost as of now due to unreasonable heavy billing in Postpaid. Otherwise I will have no other option but to close my connection at the earliest which is tremendous harassment for any customer.
So, I am requesting the MTS authority to look after and resolve the issue at the earliest.
Regards,
Subhajit Kr Bal Niyogi
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