I'm from Delhi and I have got Airtel 1699 unlimited plan. With this plan the bill comes as Rs. 1909.
Recently, the bill came as Rs. 2022.48. I emailed them on 26/12/2012 asking the Airtel authorities to explain the reason for the bill hike so that I can pay the bill as per the due date. I got a revert that I have 1800 UL plan and till date no reason has been given to me professionally (in written/email) for the bill hike. I paid the bill amount as there was no revert from Airtel authorities even after repeated emailing to : firstname.lastname@example.org, email@example.com .
And since last night 11/1/2013, my internet is not working. After making a complaint for inactive internet, the customer care told that the broadband has been disconnected because of non-payment of bill. Even after telling them everything the broadband is still inactive (12/1/2013, 11 pm)
Firstly, the airtel authorities do not revert on the bill hike even after repeated emailing to their highest authorities. Secondly, my plan old 1699 UL is seen as 1800 UL plan as per customer care. Thirdly, nobody from the Airtel contacted for "perceived bill payment issued" before disconnecting the broadband. Fourthly, it has not been reactivated even after telling them via phone and email about the problems being faced by us.
The above situation has been conveyed to highest Airtel authorities via : firstname.lastname@example.org, email@example.com . I believe there is no policy in Airtel for customer satisfaction, customer retention and reverts as it is pretty evident that they like to disconnect without prior notification and resolving the issues.
I want to move to the consumer court against Airtel broadband and I request your help in this regard.