Mts India
Cheating

I WOULD LIKE TO COMPLAINT ABOUT MTS INDIA .

I HAD PURCHASED THEIR DATA CARD AND SINCE THEN THE KIND OF INCONVENIENCE I HAD TO FACE REPEATEDLY TILL DATE IS UNEXPLAINABLE. I WONDER HOW THESE PEOPLE DO BUSINESS AS THEY ARE NOT AT ALL BOTHERED TO CHECK THE CONSUMERS COMPLAINTS AND PROBLEMS. I HAVE CALLED THEM REPEATEDLY AND EMAILED THEM ALMOST EVERYDAY BUT THEY ARE NOT BOTHERED TO CALL OR EMAIL BACK WITH A RESPONSIBLE ANSWER. ALL THEY DO IS TELL ME THAT I WILL RECEIVE RESPONSE IN 24 HOURS AND SAME THING IS MENTIONED ON EMAILS BY AN AUTO REPLY AND AFTER THAT THERE IS NO CALL OR EMAIL.

I PURCHASED THE DATA CARD AND WITHIN ONE MONTH I HAD TO DISCONNECT THE SERVICE AS I WAS EXTREMELY UNHAPPY WITH THE SERVICE. ON PURCHASING THE DATA CARD I HAD SELECTED A UNLIMITED PLAN WITH HIGH SPEED AND WHEN I ACTIVATED THE CARD I WAS NOT GIVEN THE REQUIRED SPEED INSTEAD THE SPEED WAS SO SLOW THAT I WAS HARDLY ABLE TO USE THE SERVICE AS IT WAS A COMPLETE WASTAGE OF TIME. I COMPLAINED TO CUSTOMER CARE NUMBER OF TIMES AND WITH EACH CALL I WAS INSTRUCTED TO DO DIFFERENT SETTINGS AND WHEN NOTHING WORKED THEY SAID THEY WILL SEND THEIR ENGINEER.

AFTER THAT I WAS OUT OF TOWN FOR 11 DAYS AND SO I HAD CONTACTED THEM TO TEMPORARILY DISCONNECT THE SERVICE FOR THAT MANY DAYS AS I WOULD NOT BE USING THE SERVICE SINCE I WOULD BE OUT OF TOWN. THEY TOLD ME THAT THEIR IS SOME SAFE CUSTODY SYSTEM WHEREIN I NEED TO PAY EXTRA TO TEMPORARILY DISCONNECT THE SERVICE . IT RANGES FROM ONE MONTH TO SIX MONTHS FOR TEMPORARY DISCONNECTION . I WAS ALSO TOLD TO SETTLE MY BILL FOR WHATEVER DAYS THEY HAD PROVIDED ME THE SERVICE. ALTHOUGH I HAD NOT USED THE PLAN SINCE THE SPEED WAS EXTREMELY SLOW I STILL ENDED UP PAYING FOR THOSE MANY DAYS AND THEN ABOVE ALL THE SAFE CUSTODY CHARGE OF RS 50. I MADE THE PAYMENT ONLINE THROUGH THEIR WEBSITE AND THE REPRESENTATIVE CONFIRMED TO ME THAT THE REQUEST OF TEMPORARY DISCONNECTION HAS BEEN TAKEN AND WITHIN 24 TO 48 HOURS IT WILL BE DEACTIVATED. I WAS ASSURED BY A NUMBER OF REPRESENTATIVE THAT I DO NOT NEED TO PAY ANY FURTHER AFTER THIS AND ONLY WHEN I WOULD LIKE TO REACTIVATE THE DATA CARD I NEED TO CALL AND INFORM THEM. AFTER THAT WHEN I CAME BACK FROM MY HOLIDAY AFTER 11 DAYS I RECEIVED AN EBILL STATING THAT THERE IS AN OUTSTANDING AMOUNT TO BE PAID AS THE REQUEST TOOK 4 DAYS AFTER MY PAYMENT DONE TO THEM AND THAT I NEED TO PAY FOR THOSE 4 DAYS TOO.

I WOULD LIKE TO REGISTER COMPLAINT AGAINST MTS AS THEY ARE EXTREMELY IRRESPONSIBLE AND DO NOT BOTHER ABOUT CUSTOMERS. ALL THEY DO I TRY TO CHEAT AND EXTORT MONEY FROM CUSTOMERS ONCE THEY GET HOLD OF THEM.

I HAVE EMAILED THEM REPEATEDLY AND CALLED AS WELL THAT THERE IS NO OUTSTANDING TO BE PAID FROM MY END AS I HAD CLEARED ALL MY PAYMENTS AND CHARGES BEFORE LEAVING TOWN.

I AM BEING FORCED TO MAKE PAYMENT AND EVEN AFTER SENDING EMAILS THAT I NEED TO HEAR FROM THEM THEY ARE NOT BOTHERED TO RECTIFY THE PROBLEM AND INSTEAD WAITING FOR THE DUE DATE TO PASS SO THAT THEY CAN LEVY ADDITIONAL CHARGES TO ME AND GET MORE MONEY.

KINDLY TELL ME HOW DO I GET THIS PROBLEM RECTIFIED.

ALSO I WOULD LIKE TO SAY THAT I HAVE NOW PURCHASED ANOTHER SERVICE PROVIDER DATA CARD AND AMAZED THAT HOW WELL AND ORGANIZED THEY ARE IN PROVIDING THEIR SERVICE AS I HAVE NOT EXPERIENCED ANY INCONVENIENCE WHETHER IT IS SPEED OR ACTIVATION ETC RELATED.

I WOULD LIKE SOMEONE TO DO JUSTICE AND GET MY PROBLEMS RESOLVED ASAP.