I have purchased an airtel prepaid data card from airtel office in madinaguda, hyderbad in feb and when i tried to browse internet
it gets disconnected every 2 minutes and when i go and complain in the same airtel office they tell try in a different laptop, when i tried in a different
laptop but it is still the same they tell that it might be signal problem and when i told them that i get good signal for my mobile at my place they asked me to give a try and come back and in case if the problem persists they promised that they will change the sim as it is sim problem. Today when i went to thier office and told them that I still face the same problem they totally tell a different reason and say that the airtel data cards have known chip problem and after purchasing the data card the chip has to be changed and they have only one service center where this chip can be changed and that is in khairatabad. When I questioned the person why this was not told to me when i bought the data card the person who sat in the counter told me if it is me i would have told you. Is the way they treat a customer? I had to leave my data card and sim there as it is of no use to me. I paid Rs 1800/- for the data card and Rs 675/- for the sim card and after paying so much of money I had to leave it there with even using it?
If they clearly know that they have a problem with the chip in their data cards why can't they rectify the problem before
selling the data card to the customer, or else they should stop selling the product itself when they know that it is a failure?
Why should they cheat the customer. It is waste of my time since i had visted their office 3 times to get it rectified and finally had to
leave my datacard and sim with disappointment. I wasted my money and time by buying airtel data card. I am writing this complaint, so that atleast people like me will not be cheated in near future.
It is shame on the part of a company like airtel cheating it's customers like this.
Below is my sim number :
8008598078
0 comments