This is regarding my Airtel broadband connection with Tel no: 08042125195 (Bangalore). A connection registered in the name of my wife Arathi Prabhu.
Just want highlight to what an extent representatives of Airtel can stoop down to.
We stopped using this connection by the end of 2010 after we received a bill which was 3times more than our regular usage. The bill had a charge of 1300/- odd amount which I disputed and had multiple compliants to a pathetic airtel customer care which was never resolved. In the mean time I started receiving multiple calls from airtel asking us to make the payment and all the calls did have a similar pattren would start by they asking to make the payment and I would say that there was a charge which was disputed and the minute that was resolved I would make the payment.
Disgusted by this ordeal requested airtel to discconect the connection for which they said that untill and unless the payment is made it cannot be cancelled.
Then during mid of February a representative of Airtel came by saying that he would need to take the instrument and the modem for which did provide a acknowledgement. After which there was no other calls from any of the airtel representatives.
All of a sudden on the 11th of May I received a call from Rajeev Singh identifying himself as a section chief at a court in Delhi and they had sent 3 summons which we never received and asked us to be there in the Delhi court in 30 mins. If not there would be a "Non Bailable warrant" issued against my wife's name and there would be a fine of 53, 000 to be paid when asked what was the call about he directed me to CK Oberoi who was an advocate at the court. He said that there were 3 summons that were sent (which I was not aware of) and also then said that this was regarding our airtel broadband connection payment which was due. He said that best way is a out of court settlement. He sugessted that we make the outstanding payment in the next 30 mins and provide him with the receipt number so that he could withdraw the case against my wife.
By this time I was completely shaken by this, went out immediately and made a payment at one of the Airtel centers for the amount due and called both these gentlemen back and provided the receipt number to which they said that there was nothing to worry now and they would take care of things.
One thing that suprised me was how did I miss those 3 summons; we live an apartment where there is a 24X7 security and they would not miss thrice. Out of sheer curiousity I just googled CK oberoi and airtel and walla! the story unfolded.
There were a whole set of people who had gone through the same experience.
I am sure airtel's SPINELESS customer service team will not resolve this. I am so happy that I am not associated with airtel anymore.
Best,
Nagaraj
9845632914
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