Hi,
My Customer enrollment form number is TBLR275769. I have been to airtel office present near domlur bridge in bangalore, but there is no response from their side.
I applied for a broadband connection on 2nd September, and the guy came to collect the proof and completed the other papers work on 3rd of September. At that time, he promised that it might take 4-5 days for installation, but he will try his level best to make it as soon as possible.
Its been almost 15 days now, and there is not even a single intimation from airtel about the connection. The guy who came for enrollment is not picking up the call since then.
The name of the guy was Syed Lusuffali and his contact number (as on form) is: 9741399438.
On 14th of September, i called customer care, and after an argument the representative provide me with some sort of reference/complaint number: 000044802 and promised the complaint will be "RESOLVED" within 24 hours.
Today in the evening i called customer care again, and the representative told me, that this enrollment form is updated yesterday, though there is no information regarding the complaint being made.
The number 000044802 doesn't seem correct, and there is no such record for this number.
The reason updated is technical problem in the system..
After 15 days, there is no intimation from airtel, and just a day ago, its been technical difficulties. Today when i called, my call was escalated and the guy told me that it might take another 10 days.
If this is the case, the person who came to collect the documents etc should have informed.
And if its going to take 10 more days, I would request to refund the installation amount and 1 month advance rent (The guy took from us at the time of enrollment)
Thanks and Regards,
Gurupreet Singh Bhamra
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