Dear Sir/Mam
I want to bring into your notice that since day 1, I was facing problems regarding my new connection for 0181-4621017 regarding internet services. The problem was that since day 1 i was not getting the guarantedd speed of 2mbps and the next day i was informed that my limit of 30 GB was over, I dont know how could they say that because i never download such. Moreover on my selfcare account it showed that download was only 124 MB and this airtel didn't believe and harrassed me economically.
I was amazed to see that AIRTEL people gives many commitments but only for making blury image of AIRTEL. I made many complaints for its solution but nothing came up. Since many mail were forwarded, many calls were answered and visited AIRTEL office but nothing processed regarding cancellation of my number. Then I had to take a step to lodge a complaint at CONSUMER COURT then only was my connection dismissed.
All these transaction were between 23rd and 31st Jan
I was also given commitment by AIRTEL HEADOFFICE EMPLOYEE that my bill would be waived off and my DEPOSIT of Rs. 500/- would be surely refund, but as stated earlier I dont believe any such committment for AIRTEL and now I came to know by calling customer care that lien has been exercised on my deposit and there is no refunding details for that. I assume this is fraud on part of Airtel to adjust my deposit against a bill for which a customer was economically harrassed by the department. I was committed that i have to bear no bill i would surely get full refund.
I was also informed that bill liability would be beared by the sales person and not me but it seem that AIRTEL never does the job as to commitment...
They only gave me this reference number -11868230..
Please help me
Inderdeep Singh
Jalandha
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