Airtel Broadband
Refund of Amount

Hello,

I recieved a call from Airtel - sales division (or one of them to whom it was outsourced) for a broadband connection. I mentioned that I have applied before but got a response that there is no connectivity. Over the phone Airtel Sales folks assured me that they had connectivity and sent their sales person to collect the cheques from me on 07-Oct.

I paid INR 1000 for 4 Airtel Telphone Lines and INR 500 towards 1 DSL connection. I asked the sales man again if connectivity is present. He called someone and confirmed to me that connectivity is present.

On 09-Oct, someone called for verification of address and it was done. Now on 12-Oct - I see that my cheques have cleared the bank account and I get an SMS from Airtel informing their so - called - regret that they cannot provide me the connection as they do not have connectivity.

Checking for connectivity is part of "operational cost" and you should do that BEFORE you collect amount from your customers.

Its amazing that there is no co-ordination between your tech team and your partners/.sales team. I would request that you refund the amount to me latest by 15-Oct- faliling which please pay an interest of 10% per annum on the amount.

My contact details are

Name: Chirag Gaglani

Phone: 9741126198

Address: 14/2, 8th Main Road, Sultanpalya, Bangalore - 560032

Thanks and Regards

Chirag Gaglani