Hi,
This is Ameya from J, P Nagar (7th Phase) Bangalore. I'd a very bad experience with Airtel Broadband.
I applied for broadband connection on 12th July. Submitted all the necessary docs, with a check of INR 500 and cash INR 750 (for modem, salesman insisted on cash for modem) to the salesman. He verbally committed to deliver connection by 15th July.
When I called on 15th July, he said, due to a technical problem, it will take 3 more days.
Called him on 18th July. He again postponed the date by 2 days. This time I asked for final committment or return of my money. He agreed.
Called him on 20th July. He did not pick up my calls (tried @ least 10 times). Sent him 2 messages. No reply. With lots of irritation, called the customer care, who said that the commitment date in system is 26th July (so the salesman was fooling me). He refused to take any complaint before 26th July.
Did not get connection by 26th July. Forget about coneection, there was no call or no communication of any sort from Airtel's side. Lodged a complaint at their customer care on 26th July about 9pm. I was assured that i would get a call from Airtel within 12 hours to sort out the issue.
Forget about 12 hours, there was no call even after 24 hours. Fed up with this unprofessional attitude of Airtel, I requested to cancel the application and refund of money. I was informed that I will be approached by someone form Airtel within 12 hours to initiate the cancellation process. There is still no response.
I am fed up with Airtel. Looks like they are happy with existing customer base and don't care about new customers.
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