GOD FORBID IF YOUR AIRTEL BROADBAND CONNECTION HAS PROBLEMS - THERE WOULD BE NO ONE TO SORT OUT THE ISSUE AND YOU WOULD BE ASKED TO PAY FOR IT ALL.
I have had my airtel broadband connections for around a year now. The problems started around Jan this year, I would have issues with my connection, customer service would not be able to help and would try to give you an engineering 101 course and throw the ball back at you, and ultimately, it would turn out to be ALL on their end! I ignored the first two issues, and heck, even paid for those 121 calls I made (yes they charge you if you need those of-no-use support). I didn't know what i ignored initially, was going to catch me so bad. My internet was not working for months from march end - may. Customer support as expected was of no use. Even mailing multiple people on airtel and nodal officers or appellate officers was of no use. They kept on charging me for their non-availability of service. I wrote saying I was/am willing to pay for the phone calls made during march end/april (when atleast the phone line was working - it hasn't been working since mid-april now).
I am filing a consumer court case against Bharti airtel for cheating customers with shoddy service, and harassing them for money when all the while they were not providing service anyway! If you notice my payment records, I have ALWAYS paid on time and way before time. So, there's gotto be a reason when a customer finally gets this frustrated. I hate bharti aritel so much now that i am switching out of airtel tv and airtel cellphone connection to tatasky and vodaphone.
I hope someone knocks some sense into Airtel - i understand they have built a good market share in India, but they have really gone down in terms of quality. At this rate, Airtel would be losing its market share in another 2-3years at the max. As for me, I am through with Airtel.
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