Hi Team,
I would like to use this forum to bring upon the bad customer service and lack of ownership by the customer care rep and the nodal officers.
Please find the mail trail from my conversation with Airtel:
&--Original Message&--
From: Rajendra, Srinivas
Sent: Monday, March 08 1:18 PM
To: 'South Nodal'
Cc: '[email protected]'
Subject: RE: inefficient service and lack of ownership
Hi,
Yes, I did receive a call to confirm that the speed has been activated.
However, I fail to understand that just like your techs you too fail to take
the ownership to at least acknowledge that these kind of issues would be
taken care.
Somehow I feel that it was waste of my time and energy to reach out to you.
Well let me see where else can I reach out get this sorted out.
Kind Regards
Srinivas Rajendra
&--Original Message&--
From: Nodal. [email protected] [mailto: Nodal. [email protected]]
Sent: Monday, March 08 12:58 PM
To: Rajendra, Srinivas
Subject: Re: ineffecient service and lack of ownership
Dear Mr. Srinivas,
Thank you for writing to us at Airtel Telemedia Services.
We acknowledge the receipt of your mail dated March 7th.
Further to the telephonic discussion you had been Ms Saba this is to inform
you that the Double Seed offer has been activated.
Assuring you our best of services.
Yours sincerely,
Nodal Officer
Airtel Telemedia Services
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
Hi Team,
I have been calling Airtel relentlessy for the past few days with regards
to the Airtel offer "Delight" only for namesake.
I sent a SMS based on converstation with one of the agent on 19th Feb. I
received a message that it would get activated by 96 hours and I said fine
and after that I called Airtel umpteen number of times and each time I was
told new stories for this. Recent converstation with the team gave me a
number that was 30149354. I received a confirmation message that it was
closed as resolved. When I checked at my end it was still showing the same
speed hence I have been again calling the customer care regarding this and
evertime I receive an answer that it would be resolved.
This issue still is unresolved and it's a pathetic state where no one has
proper information. When I had called earlier for the same request no on
told me that 96 hours are like 12 working days which is only 9:30 to 6:30
everyday. For a company with such a magnitude, its strange to understand
that there is no mention in the message that 96 hours means 12 working
days.
4th March called CS and they raised a complaint with backend team and it
will take another 7 working days as per Pravin Naik dated 7/3
As per Arun Kumar the floor manager he said the working hours are
calculated as 9:30 to 6:30 everyday instead of 24 hrs for a company working
24/7.
Please let me know at the earliest if this issue can be resolved or should
I go with some other service provider who can keep up promises.
Regards,
Srinivas
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